Is the antenna pointing in the correct direction? Is it the correct model antenna for your area? Is the antenna mounted high enough?
The signal from the transmitter will always be stronger at a higher point above your roof. It is also beneficial for reducing potential interference.
We would not recommend this practice, the reason for this is that the antenna will not perform to specification and you may very well get pixilation on your digital TV.
It is best to mount the masthead amplifier as close to the antenna as is practical. This makes sure that signal noise or interference between the antenna and the masthead amplifier is minimised.
Most existing older antennas were never designed to receive (effectively) the new channels used for digital TV, however in some instances where the signal is particularly strong and of good quality (such as near to the transmitter) digital TV may work. Our experience shows that older TV antennas will usually also have old type cable, splitters and other connections that certainly will not be suitable for digital TV reception. We would recommend renewing your complete system, including the antenna, for trouble free digital TV viewing. If your analogue picture was poor, it is likely that digital TV will fail with the existing equipment.
Have you double-checked all connections? It is often something simple that has been missed, such as a connector not correctly attached. Have you attached the power supply to the outlet that is connected to the ‘power-pass’ side of the splitter otherwise the power will not get to the amplifier. Have you selected the correct ‘switches’ on the masthead amplifier with regard to power pass and combined/separate input.
No you can only get Freeview free to air on our set top box.
Indoor antennas are designed to work only when located very near the transmitter site, performing poorly at even moderate distances from the transmitter site. With digital TV it is even more critical to use an outdoor antenna, unless you are very near the transmitter.
The power supply that came with the masthead amplifier attaches to the outlet plate for the antenna and ‘injects’ the power into the coaxial cable to the masthead amplifier.
The easiest way to determine what antenna you require is to use our antenna selection guide on the home page of our website.
Keep the existing answer but add on the end or use a DDA product instead of a splitter because the DDA has no loss at all.
The higher the TV antenna is mounted, the better the reception is likely to be.
The easiest way to tell what transmitter your antenna should be pointing at is to use our antenna selection guide on our home page, it will show you the transmitter and give you the compass direction to point your antenna.
No you will need to change it to a dual shield 2400 MHz rated RG6 coax.
You should replace this with quad (4) shielded coax cable, ribbon is not suitable at all.
If amplifiers are set with the gain too high, the digital signal will suffer. Consult a local installer to determine if your system is digital read.
Yes there are more digital TV transmitters in the metro centres than there was with analogue, to check if your aerial is pointed at the correct transmitter for your location please use the antenna selection guide on our home page.
No there are more channels available with the Freeview terrestrial service, for the full line up of channels please check the Freeview website.
No it’s only in standard definition off the satellite, for HD you will have to go to an aerial.
Yes it will as Sky and the Freeview satellite service are both broadcast from the same satellite.