Support

Contact

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Branch details

Auckland

Address:
Unit 6/103 Cryers Road, East Tamaki, Auckland 2013
Phone:
09 265 2097
Fax:
09 265 2437
Hours:
Closed
Monday
8:00 am - 5:00 pm
Tuesday
8:00 am - 5:00 pm
Wednesday
8:00 am - 5:00 pm
Thursday
8:00 am - 5:00 pm
Friday
8:00 am - 5:00 pm
Saturday
Closed
Sunday
Closed
Public Holidays
Closed

Christchurch

Address:
17 Washbournes Road, Wigram, Christchurch 8042
Phone:
03 348 0659
Fax:
03 348 4043
Hours:
Closed
Monday
8:00 am - 5:00 pm
Tuesday
8:00 am - 5:00 pm
Wednesday
8:00 am - 5:00 pm
Thursday
8:00 am - 5:00 pm
Friday
8:00 am - 5:00 pm
Saturday
Closed
Sunday
Closed
Public Holidays
Closed

FAQ

I purchased a new antenna but my picture still pixelates and breaks up

Is the antenna pointing in the correct direction? Is it the correct model antenna for your area? Is the antenna mounted high enough?

Why does antenna have to be mounted so high?

The signal from the transmitter will always be stronger at a higher point above your roof. It is also beneficial for reducing potential interference.

Can I mount your antenna inside my roof?

We would not recommend this practice, the reason for this is that the antenna will not perform to specification and you may very well get pixilation on your digital TV.

Where does the masthead amplifier actually fit?

It is best to mount the masthead amplifier as close to the antenna as is practical. This makes sure that signal noise or interference between the antenna and the masthead amplifier is minimised.

Will my existing antenna receive digital TV?

Most existing older antennas were never designed to receive (effectively) the new channels used for digital TV, however in some instances where the signal is particularly strong and of good quality (such as near to the transmitter) digital TV may work. Our experience shows that older TV antennas will usually also have old type cable, splitters and other connections that certainly will not be suitable for digital TV reception. We would recommend renewing your complete system, including the antenna, for trouble free digital TV viewing. If your analogue picture was poor, it is likely that digital TV will fail with the existing equipment.

I’ve connected my new antenna, masthead amplifier and splitter but the picture still pixelates and breaks up worse than the old antenna ever did, why?

Have you double-checked all connections? It is often something simple that has been missed, such as a connector not correctly attached. Have you attached the power supply to the outlet that is connected to the ‘power-pass’ side of the splitter otherwise the power will not get to the amplifier. Have you selected the correct ‘switches’ on the masthead amplifier with regard to power pass and combined/separate input.

Can I receive pay TV with your digital TV set-top box?

No you can only get Freeview free to air on our set top box.

Why can’t I use an indoor antenna instead of an outdoor type?

Indoor antennas are designed to work only when located very near the transmitter site, performing poorly at even moderate distances from the transmitter site. With digital TV it is even more critical to use an outdoor antenna, unless you are very near the transmitter.

How do I get power to the masthead amplifier?

The power supply that came with the masthead amplifier attaches to the outlet plate for the antenna and ‘injects’ the power into the coaxial cable to the masthead amplifier.

What Antenna is required for your location?

The easiest way to determine what antenna you require is to use our antenna selection guide on the home page of our website.

How many TV points do you have or wish to have in your home?

Keep the existing answer but add on the end or use a DDA product instead of a splitter because the DDA has no loss at all.

What is the height of your TV antenna on your roof?

The higher the TV antenna is mounted, the better the reception is likely to be.

Is my antenna pointing at the correct TV transmitter?

The easiest way to tell what transmitter your antenna should be pointing at is to use our antenna selection guide on our home page, it will show you the transmitter and give you the compass direction to point your antenna.

I understand Digital TV offers perfect pictures, is that right?

No you will need to change it to a dual shield 2400 MHz rated RG6 coax.

I have ribbon cable, is that ok for digital.

You should replace this with quad (4) shielded coax cable, ribbon is not suitable at all.

I have amplifiers in my TV system, will they be ok for digital?

If amplifiers are set with the gain too high, the digital signal will suffer. Consult a local installer to determine if your system is digital read.

Are there more TV transmitters with the digital terrestrial?

Yes there are more digital TV transmitters in the metro centres than there was with analogue, to check if your aerial is pointed at the correct transmitter for your location please use the antenna selection guide on our home page.

Are the same channels on Freeview terrestrial as on Freeview satellite?

No there are more channels available with the Freeview terrestrial service, for the full line up of channels please check the Freeview website.

Is Freeview off a satellite dish in HD?

No it’s only in standard definition off the satellite, for HD you will have to go to an aerial.

Will my Matchmaster satellite set top box work off my existing Sky dish?

Yes it will as Sky and the Freeview satellite service are both broadcast from the same satellite.